PA American Water Launches Water Line Service Inventory Project

Pennsylvania American Water needs your help to identify the material used for your water service line.

Starting this week, customers whose service line material is unknown to Pennsylvania American Water will be sent a postcard with information on how to participate in this vital identification effort.

Customers can respond on the website featured on the postcard or by calling the number provided directly to the company’s project management firm, Greeley and Hansen. As part of this survey, customers will be asked to answer a few questions about their water service line and upload a photo of their service line material, if possible.

Determining what material every customer’s service line is made of – including the lines owned by them and not just by us – is a massive undertaking according to Brent Robinson, Manager, Pennsylvania American Water.

PA American Water is asking customers to take this request seriously and respond so we can act accordingly.

“We ask for your help in getting the word out to your community,” says Robinson.

The next phase of this project is for Greeley and Hansen to visit your community and work directly with your community members, who have yet to respond to the survey, at their homes to determine their lead service line material.

“We will let you know beforehand of their arrival in your community,” added Robinson in an emailed statement. “We are looking forward to working with the Ellwood City community in regards to this important endeavor.”

IF YOU NEED ANY ASSISTANCE, CONTACT PA AMERICAN WATER (877) 201-7926 || VIEW FULL FLYER